Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist and become the digital face of our thriving customer experience team. We're seeking passionate communicators to deliver exceptional support via live chat in Fort Worth's growing tech sector. Enjoy competitive benefits, flexible scheduling, and a culture that values your growth. Ready to start immediately? Apply now!
Responsibilities
- Deliver real-time customer support via live chat for tech products and services
- Resolve technical issues and provide step-by-step troubleshooting guidance
- Document all interactions using CRM systems and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including response time and customer satisfaction scores
- Continuously update knowledge base with new product information
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience, preferably in chat support
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency with CRM software and multi-tasking in high-volume environments
- Strong problem-solving abilities and emotional intelligence
- Availability for full-time schedule including evenings/weekends
- Must pass background check and drug screening