Job Description
Join LocalConnect Solutions as a Full-Time Chat Support Specialist and become the digital face of our growing client portfolio! We're seeking empathetic communicators to deliver exceptional remote customer support via live chat. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in Indianapolis's thriving tech sector. Enjoy a flexible hybrid schedule with our modern downtown office and collaborative team environment.
Responsibilities
- Resolve customer inquiries through live chat with 95%+ satisfaction rate
- Document interactions and escalate complex issues to senior specialists
- Maintain product knowledge across multiple client platforms
- Collaborate with cross-functional teams to improve support workflows
- Meet daily performance metrics for response time and resolution
- Participate in continuous training on new products and tools
- Contribute to knowledge base documentation and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support a plus)
- Typing speed of 60+ WPM with 98% accuracy
- Proficient in CRM software (Zendesk, Salesforce, or similar)
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environment
- Reliable high-speed internet and quiet home workspace
- Available for flexible shifts including evenings/weekends