Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist in Indianapolis! We're seeking empathetic communicators to deliver exceptional digital support through real-time chat channels. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment where your growth is prioritized. Perfect for tech-savvy individuals passionate about problem-solving and helping customers succeed.
Responsibilities
- Provide real-time chat support to resolve customer inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous training modules
- Uphold company standards for response time and customer satisfaction
- Identify upsell opportunities during customer interactions
- Participate in team meetings and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Excellent written communication skills
- Proficiency with chat platforms (Zendesk, Intercom, etc.)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and critical thinking abilities
- Available to work flexible shifts including weekends
- Must pass background check and pre-employment assessment