Job Description
Join our elite customer service team in Memphis, TN! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our clients rest. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. This is your chance to build a rewarding career in customer excellence.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with precision and empathy. Our state-of-the-art facility in Memphis offers modern amenities and collaborative teams. We invest heavily in your success through ongoing training and clear advancement paths.
Why choose us? We prioritize work-life balance with consistent night shift schedules, premium health benefits, and recognition programs. If you thrive in dynamic environments and are passionate about customer satisfaction, this is your ideal opportunity.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex customer issues using advanced problem-solving techniques
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Proactively identify process improvement opportunities
- Participate in ongoing product knowledge training
- Support emergency after-hours escalations as needed
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Strong technical aptitude with CRM systems (Salesforce preferred)
- Exceptional communication skills with neutral accent proficiency
- Ability to multitask effectively across multiple channels
- Flexible schedule availability including weekends/holidays
- High school diploma or equivalent; associate's degree preferred
- Pass background check and pre-employment assessments
- Basic knowledge of Microsoft Office Suite