Job Description
Join ConnectCare Solutions' dynamic team as a Full-Time Chat Support Specialist! We're hosting an exclusive hiring event for passionate professionals to deliver exceptional customer support via chat in our Dallas headquarters. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced tech environment.
Responsibilities
- Provide real-time technical and billing support via live chat
- Resolve customer inquiries within SLA targets
- Document cases accurately in CRM systems
- Collaborate with Tier 2 support for complex issues
- Contribute to knowledge base improvements
- Participate in monthly training sessions
- Monitor chat queues during business hours
Qualifications
- 1+ years customer support experience
- 60+ WPM typing accuracy
- Proficiency with Zendesk/Intercom platforms
- High school diploma or equivalent
- Strong problem-solving skills
- Ability to multitask in fast-paced environment
- Excellent written communication skills
- Available for flexible shifts (8am-8pm)