Job Description
Join our award-winning support team with paid training and immediate hire opportunities in Philadelphia! We're seeking motivated individuals to provide exceptional customer support via chat while developing valuable tech and communication skills. No prior experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. Start your journey today and grow with us!
Responsibilities
- Deliver professional, empathetic chat support to resolve customer inquiries
- Master our proprietary support systems through paid training modules
- Document interactions accurately in CRM platforms
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Continuously improve product knowledge through ongoing training
- Identify and escalate critical customer issues to specialists
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Strong problem-solving abilities
- Basic computer proficiency and typing speed (40+ WPM)
- Ability to work independently and in team settings
- Reliable internet connection for remote work options
- Customer service mindset with patience and empathy
- Must pass background check and drug screening