Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Philadelphia! We're seeking empathetic communicators to deliver exceptional digital customer experiences through live chat channels. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment with immediate start opportunities. No weekends or holidays required!
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately using CRM systems while maintaining quality standards
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products/services through continuous training
- Adhere to SLA metrics with 95%+ first-contact resolution rate
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in digital channels
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficiency in CRM software (Zendesk/Salesforce) and chat platforms
- Strong problem-solving abilities with conflict resolution expertise
- Must be authorized to work in the US without sponsorship
- Availability to work Monday-Friday 9am-5pm EST