Job Description
Join our award-winning support team as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking passionate communicators to deliver exceptional customer experiences through live chat. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment. Perfect for detail-oriented individuals who thrive in fast-paced digital interactions.
Our Columbus-based team values collaboration and innovation, providing the tools and training needed to succeed. Enjoy a hybrid work model with 3 days in our downtown Columbus office and 2 remote days. Immediate training provided – no prior chat experience required!
Responsibilities
- Handle 50+ daily customer inquiries via live chat with <2 average response time
- Resolve technical and billing issues using CRM systems and knowledge base
- Maintain 95%+ customer satisfaction scores through empathetic communication
- Document interactions and escalate complex issues to Tier 2 support
- Participate in daily team huddles and monthly performance reviews
- Complete quarterly product certifications to maintain expertise
- Contribute to process improvements to enhance chat efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 40 WPM typing speed with 98% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Experience with Windows OS and basic troubleshooting
- Exceptional written communication skills with neutral accent
- Ability to multitask 5-7 concurrent chats
- Available for rotating weekends (1 weekend/month)
- US citizenship or valid work authorization required