Job Description
Join our award-winning team as a Customer Service Representative with immediate daily pay opportunities! We're seeking compassionate professionals in Columbus, OH to deliver exceptional support experiences. Enjoy paid training, flexible scheduling, and same-day payment processing for your hard work. This contract position offers career advancement pathways and comprehensive benefits including health insurance and retirement plans.
Our state-of-the-art downtown facility provides a collaborative environment with modern amenities. We prioritize work-life balance through hybrid work options and recognize top performers with monthly bonuses and recognition programs. Apply today to start earning tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in Salesforce and maintain compliance standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet daily KPIs including average handle time and first-contact resolution
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or fresh graduates welcome
- Proficient in CRM software (Salesforce experience a plus)
- Excellent communication skills with clear diction and empathy
- Ability to type 40+ WPM with 98% accuracy
- Flexible schedule including weekend availability
- Pass background check and drug screening