Job Description
Join our award-winning customer support team as a Chat Support Specialist in Columbus, OH! We're seeking passionate communicators to deliver exceptional digital customer experiences through real-time chat. This full-time, immediate-start role offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment.
What You'll Love:
- Stable full-time position with health/dental/vision insurance
- 401(k) matching and paid time off
- Remote-first hybrid work model (3 days office/2 days remote)
- Ongoing training and certification opportunities
- Immediate start date – no waiting!
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 90 seconds
- Master company product knowledge to troubleshoot technical issues
- Document all interactions in CRM systems with 99% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly process improvement workshops
- Support after-hours rotational schedule (1 weekend/month)
Qualifications
- 1+ years customer service experience with digital channels
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk and Salesforce CRM platforms
- Ability to multitask 3-4 chat conversations simultaneously
- High school diploma or equivalent; associate degree preferred
- Must pass background check and drug screening
- Available for immediate full-time commitment