Job Description
Join our award-winning customer revolution as a Full-Time Chat Support Specialist in Dallas, TX! We're hosting an exclusive hiring event for passionate communicators to deliver world-class digital support. At TechSolutions Pro, we empower our team with cutting-edge tools and industry-leading benefits. This is your chance to launch a dynamic career in customer excellence while working in Dallas's vibrant tech hub.
What We Offer:
- Comprehensive health/dental/vision plans
- 401(k) matching program
- Professional development stipends
- Hybrid work flexibility
Apply now to secure your spot at our Dallas hiring event!
Responsibilities
- Deliver real-time chat support across multiple digital platforms
- Resolve technical inquiries with precision and empathy
- Maintain detailed case documentation in CRM systems
- Collaborate with engineering teams on complex issue escalation
- Proactively identify opportunities for service improvement
- Train new hires on chat protocols and product knowledge
- Meet/exceed customer satisfaction metrics (CSAT >95%)
Qualifications
- 2+ years in digital customer support or chat-based roles
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication (60+ WPM typing)
- Experience with Windows/macOS troubleshooting
- Ability to multitask in high-volume environments
- Industry certifications (e.g., Google Support Professional) preferred
- Fluent in English and Spanish bilingual candidates encouraged