Job Description
Are you a passionate communicator looking for a stable career in customer support? Apex Support Solutions is currently seeking a dedicated Full-Time Chat Support Specialist to join our growing team in Fort Worth, Texas. We offer an immediate start for the right candidate and a competitive benefits package.
In this role, you will be the first point of contact for our clients, providing real-time assistance through our chat platform. If you thrive in a fast-paced environment and have a knack for solving problems, we want to hear from you!
Responsibilities
- Respond to Customer Inquiries: Provide accurate and timely responses to customer questions via live chat and email.
- Problem Resolution: Troubleshoot technical issues and resolve complaints to ensure high customer satisfaction scores.
- Product Knowledge: Stay updated on company products and services to provide expert advice.
- Documentation: Record interactions and resolutions accurately in our CRM system.
- Team Collaboration: Work closely with the technical team to escalate complex issues.
- Performance Goals: Meet and exceed daily chat volume and quality assurance targets.
Qualifications
- Experience: Previous experience in customer service or technical support is preferred.
- Communication: Excellent written communication skills and a professional tone.
- Technical Proficiency: Familiarity with chat platforms (e.g., Intercom, Zendesk) is a plus.
- Hardware: Reliable high-speed internet connection and a quiet workspace.
- Availability: Must be available to work full-time hours, including weekends if required.
- Education: High school diploma or equivalent.