Job Description
Join TechConnect Solutions' exclusive hiring event for passionate Chat Support Specialists in Chicago! We're seeking dynamic individuals to deliver exceptional customer experiences through real-time digital channels. As a leader in tech-enabled support services, we offer a collaborative environment, competitive benefits, and career growth opportunities. This full-time role is perfect for tech-savvy communicators who thrive in fast-paced digital environments.
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Document interactions and escalate complex issues to Tier 2 support
- Maintain detailed knowledge of products/services and support protocols
- Collaborate with cross-functional teams to improve support workflows
- Meet daily performance metrics (CSAT, resolution time)
- Contribute to knowledge base documentation
- Participate in ongoing training and development programs
Qualifications
- 1+ years of customer support experience (chat preferred)
- Proficiency in CRM tools (Zendesk, Salesforce)
- Exceptional written communication skills
- Ability to multitask in high-volume chat environments
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Basic technical troubleshooting knowledge