Job Description
Join our dynamic team at Customer Solutions Pro as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event in Miami, FL for motivated individuals ready to deliver exceptional customer experiences. This role offers flexible scheduling, competitive compensation, and opportunities for growth in a supportive environment. Perfect for students, career changers, or anyone seeking a rewarding part-time position with benefits like paid training and performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently while maintaining customer satisfaction metrics
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with support teams to address complex customer escalations
- Proactively identify upsell opportunities to enhance customer loyalty
- Participate in ongoing training programs to refine product knowledge and service skills
- Meet daily/weekly performance targets for call volume and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Spanish fluency highly valued for Miami's diverse clientele
- Positive attitude and resilience under pressure