Job Description
Are you looking for a rewarding career with flexible hours? Apex Contact Solutions is holding a Hiring Event in Charlotte, NC, and we want YOU on our team.
We are seeking dedicated Weekend Call Center Representatives to join our elite customer service team. Whether you are starting your career or looking for a change, we offer a supportive environment where your hard work is recognized and rewarded.
Why Join Our Team?
- Flexible Schedule: Enjoy your weekdays free with our consistent weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear paths for internal promotion and professional development.
- Modern Work Environment: Work in a state-of-the-art facility in the heart of Charlotte.
Responsibilities
- Handle inbound and outbound customer calls with a professional, empathetic, and positive tone.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and account information into the CRM system.
- Identify and assess customers' needs to achieve sales targets and cross-sell relevant products/services.
- Collaborate with team leads and peers to maintain high service quality standards.
- Stay up-to-date on product knowledge, policies, and procedures to provide accurate information.
- Manage queue times effectively to ensure minimal wait times for callers.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory for our Hiring Event.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong verbal communication skills and a clear speaking voice.
- Basic computer proficiency and ability to navigate multiple windows simultaneously.
- Ability to work in a fast-paced, high-volume environment while maintaining accuracy.