Job Description
Join our award-winning customer service team as a Full-Time Chat Support Specialist in Atlanta! We're seeking empathetic communicators to deliver exceptional digital support through live chat channels. This role includes comprehensive paid training, career advancement opportunities, and a collaborative team environment. Perfect for tech-savvy individuals passionate about problem-solving and building customer relationships. Enjoy competitive benefits, flexible scheduling options, and a downtown Atlanta workspace with modern amenities.
Responsibilities
- Provide real-time support to customers via live chat across multiple digital platforms
- Resolve technical inquiries, billing questions, and product usage issues efficiently
- Document all interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to escalate complex customer issues
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Participate in ongoing training to master new products and support techniques
- Contribute to process improvements by identifying recurring customer pain points
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 60 words per minute typing speed with 98% accuracy
- Experience with CRM software (Zendesk/Salesforce) or similar platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced digital environment
- Excellent written communication with professional tone
- Must be available to work flexible shifts including weekends
- Basic technical troubleshooting knowledge for SaaS products