Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist! We're seeking empathetic tech enthusiasts to provide world-class digital support to our global clientele. No prior experience required—comprehensive paid training will equip you with industry-leading skills. Enjoy competitive benefits, flexible scheduling, and a vibrant downtown Pittsburgh workspace where innovation meets collaboration. Help shape the future of digital customer service while growing your career in one of America's most livable cities.
Responsibilities
- Deliver real-time chat support across multiple digital platforms (web, mobile, social)
- Resolve customer inquiries with speed, accuracy, and exceptional professionalism
- Document interactions using CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives through feedback analysis
- Maintain 95%+ customer satisfaction scores and response time targets
- Participate in continuous training to master product knowledge and support techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication with flawless grammar and spelling
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with willingness to learn new technologies
- Strong problem-solving skills and emotional intelligence
- Reliable internet connection for remote work options
- Previous customer service experience (paid or volunteer) strongly preferred
- Must pass background check and pre-employment skills assessment