Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in vibrant Seattle! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital platforms. Enjoy comprehensive paid training, competitive compensation, and opportunities for career growth in a collaborative tech environment. Perfect for career changers or those looking to advance in customer service!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and solutions
- Collaborate with cross-functional teams to improve service quality
- Adhere to SLA standards and performance metrics
- Identify trends and escalate complex issues to senior support
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- Customer-focused mindset with patience and empathy
- Type 45+ WPM with strong attention to detail
- US work authorization required