Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our Charlotte-based clients during weekend shifts. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. Perfect for students, parents, or anyone seeking weekend work-life balance while making a meaningful impact.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training
- Health benefits (even for part-time roles)
- Clear career advancement paths
- Supportive, collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and conflict resolution skills
- Ability to work independently and in team settings
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent written and verbal communication skills
- Weekend availability (Sat/Sun 8am-8pm)
- Passion for helping others and positive attitude