Job Description
Join TechCare Solutions Inc., a leading customer experience innovator, as a Full-Time Chat Support Specialist in vibrant San Antonio! We're seeking passionate individuals to deliver exceptional digital customer support while launching your career in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of Texas' most exciting cities. Immediate start positions available!
Responsibilities
- Provide real-time text-based support via chat platforms to resolve customer inquiries efficiently
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain high customer satisfaction scores through personalized solutions
- Adhere to SLA metrics and quality assurance standards
- Contribute to knowledge base improvements and training materials
- Participate in monthly skill development workshops
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience (chat support preferred)
- Exceptional written communication and multitasking abilities
- Proficiency with CRM software (Zendesk/Salesforce) and MS Office
- Ability to type 50+ WPM with high accuracy
- Strong problem-solving and conflict resolution skills
- Must be authorized to work in the US
- Reliable transportation to our downtown San Antonio office