Job Description
Join our award-winning customer support team in San Antonio as a Full-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences through live chat platforms. This role offers immediate start, competitive benefits, and growth opportunities in a dynamic tech environment. Our San Antonio hub combines Southern hospitality with cutting-edge technology solutions, creating the perfect place to launch or advance your support career.
Responsibilities
- Provide real-time technical support via chat for software and hardware products
- Resolve customer inquiries with empathy and efficiency while maintaining SLAs
- Document interactions using CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve support workflows
- Monitor chat queues during assigned shifts with minimal downtime
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in digital channels
- Proficient in typing (60+ WPM) with exceptional written communication skills
- Experience with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities with technical aptitude
- Ability to multitask in fast-paced environments
- Authorized to work in the United States immediately