Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in sunny San Jose, CA! We're hosting a exclusive hiring event for passionate individuals who thrive in fast-paced digital environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a cutting-edge tech hub. Bring your problem-solving skills and customer-focused mindset to our dynamic team!
Responsibilities
- Provide real-time chat support to resolve customer inquiries efficiently
- Document interactions using CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues seamlessly
- Maintain high customer satisfaction scores through empathetic communication
- Continuously update product knowledge to deliver accurate solutions
- Support multiple chat channels (web, app, social media) during scheduled shifts
- Participate in weekly training to enhance technical and soft skills
Qualifications
- 1+ years of customer support experience in digital channels
- Exceptional written communication with 60+ WPM typing proficiency
- Proficiency in Zendesk, Intercom, or similar support platforms
- Strong problem-solving abilities under time pressure
- High school diploma or equivalent; bachelor's preferred
- Ability to work flexible shifts including weekends
- Basic knowledge of SaaS products or technical troubleshooting
- Spanish bilingual skills highly desirable