Job Description
Join our award-winning customer service team at Nexus Solutions! We're seeking passionate individuals to deliver exceptional support experiences in a dynamic, fast-paced environment. Enjoy flexible scheduling, comprehensive training, and opportunities for career growth while making a real impact on customer satisfaction. Our Indianapolis hub is easily accessible with free parking and modern amenities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in quarterly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B or B2C setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Ability to work 20-30 hours/week with flexible scheduling
- Basic computer literacy and typing speed of 40+ WPM
- Positive attitude and resilience under pressure