Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in Seattle and kickstart your career in customer service excellence! We offer comprehensive paid training to equip you with the skills needed to deliver exceptional support through our digital platforms. As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and create positive customer experiences—all while growing within a dynamic, tech-forward environment. Our competitive compensation package includes benefits, career advancement opportunities, and a collaborative team culture.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Proactively identify trends to improve customer experience processes
- Adhere to service level agreements (SLAs) for response and resolution times
- Participate in ongoing training to master product knowledge and support techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours, including evenings/weekends as needed
- Passion for technology and continuous learning