Job Description
Join Seattle Tech Solutions as a Full-Time Chat Support Specialist in Philadelphia! We're seeking dedicated professionals to deliver exceptional customer experiences through live chat. Enjoy comprehensive paid training, competitive compensation, and a collaborative environment. Help shape our future while advancing your career in customer service technology.
What We Offer:
- 4 weeks of fully paid training program
- Health, dental, and vision benefits
- 401(k) with company matching
- Remote flexibility after training
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Document interactions and troubleshoot technical issues
- Collaborate with product teams to improve chat workflows
- Maintain 95% customer satisfaction score
- Adhere to company security protocols
- Participate in weekly performance reviews
- Train on new product launches quarterly
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in typing (50+ WPM)
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Must pass background check
- Available for 40-hour weekly schedule