Job Description
Join our award-winning customer service team in Detroit and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to local residents. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required—just bring your positive attitude and dedication to helping others. Apply today and become part of Detroit's most trusted service provider!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, payments, and account modifications with precision
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution rates
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our downtown Detroit location