Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service right here in Philadelphia. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and update account information accurately
- Document interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for quality and response time
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Positive attitude and customer-first mindset
- Flexibility to work occasional evenings/weekends
- Must pass background check and drug screening