Job Description
Join ConnectCare Solutions as a Full-Time Customer Service Representative and become part of our award-winning team dedicated to delivering exceptional support. We're hiring passionate individuals in Milwaukee, WI, with additional opportunities in Texas and remote work options. Enjoy competitive pay, comprehensive benefits, and career advancement in a dynamic environment. Whether you're in our Milwaukee office or working remotely from Texas, you'll play a vital role in enhancing customer experiences while building a rewarding career path.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism to resolve customer inquiries
- Document interactions in CRM systems while maintaining accurate records
- Meet/exceed performance metrics including call handling time and satisfaction scores
- Collaborate with team members to improve service delivery processes
- Stay updated on product knowledge and company policies through continuous training
- Identify opportunities to enhance customer experience and provide feedback to leadership
- Support multi-channel communication including email and chat when applicable
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection for remote positions (Texas/WFH roles)
- Passion for helping others and commitment to customer satisfaction