Job Description
Join Urban Support Solutions as a Full-Time Customer Service Representative and become the heart of our client interactions! We're seeking passionate professionals to deliver exceptional service across diverse industries. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities in Philadelphia's vibrant job market. Your role will be pivotal in building lasting customer relationships while developing valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with technical teams to escalate complex cases effectively
- Meet performance metrics including first-call resolution and customer satisfaction scores
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to complete paid training
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency in Microsoft Office and ability to learn new software quickly
- Strong problem-solving abilities and resilience in high-pressure situations
- Availability for flexible shifts including evenings and weekends as needed
- Philadelphia residency preferred for local market understanding