Job Description
Join our dynamic team at MetroServe Solutions as a Full-Time Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional service to our local community. Enjoy competitive pay, comprehensive benefits, and an immediate start opportunity. If you thrive in fast-paced environments and love helping others, this is your chance to grow with a company that invests in its people. Apply today and make a difference!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve service quality
- Train on new products/services and process updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in local market
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Available for flexible shifts including weekends
- Local Kansas City residency required