Job Description
Join Nexus Global Solutions' award-winning customer service team! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer support. Our comprehensive training program ensures you'll develop industry-leading skills while delivering exceptional experiences to Fortune 500 clients. Enjoy competitive benefits, flexible scheduling options, and clear advancement pathways. No prior experience required – just your passion for helping others!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations within SLA timelines
- Participate in weekly coaching sessions to refine communication and problem-solving skills
- Contribute to process improvement initiatives through regular feedback loops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work rotating shifts including weekends
- Valid US work authorization required