Job Description
Join our award-winning customer service team in Milwaukee! We're seeking dedicated Full-Time Customer Service Representatives to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and fully paid training to launch your career. No experience necessary – we provide all tools for success. Work in a supportive environment with growth opportunities into leadership roles. Apply today and become part of Milwaukee's top-rated service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service quality standards
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Microsoft Office
- Customer-focused mindset with patience and positivity
- Reliable transportation to our Milwaukee facility
- Must pass background check and drug screen
- Willingness to work flexible hours including weekends