Job Description
Join our dynamic customer service team in sunny Long Beach! We're seeking passionate Weekend Shift Representatives to deliver exceptional experiences. Enjoy flexible hours while making real impact in a supportive environment. Immediate start available for motivated individuals ready to grow their career. Full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining confidentiality
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, FCR)
- Adapt to product updates and procedural changes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in MS Office and CRM platforms
- Ability to multitask in fast-paced environment
- Weekend availability (Sat/Sun 8am-6pm)
- Problem-solving mindset with attention to detail
- Spanish fluency a plus