Job Description
Join Elite Support Solutions as a Full-Time Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers. Our team offers competitive benefits, growth opportunities, and a supportive work environment. Hiring Event: Interview on-site at our Oklahoma City location next Tuesday!
As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our mission of exceeding client expectations. We provide comprehensive training and a dynamic workplace where your skills make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities to improve customer experience and service processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training to maintain service excellence
- Support departmental initiatives during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work occasional evenings/weekends during business cycles
- Positive attitude and resilience under pressure