Job Description
Join Urban Solutions Inc. as a Full-Time Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our local community. Paid training included to ensure your success. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Philly. No experience required – we'll teach you everything you need to know!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet daily performance metrics and quality standards
- Participate in continuous training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible shifts including weekends
- Customer-focused mindset with problem-solving aptitude
- Philadelphia residency preferred (local candidates encouraged)
- Valid U.S. work authorization