Job Description
Join Our Award-Winning Customer Service Team!
CustomerFirst Solutions Inc. is seeking passionate Full-Time Customer Service Representatives to deliver exceptional support to our valued clients. Enjoy the flexibility of remote work while making a tangible impact in Milwaukee's thriving business community. We offer competitive compensation, comprehensive benefits, and clear career growth paths.
Why Work With Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Maintain detailed knowledge of product/service offerings
- Participate in weekly performance reviews and training sessions
- Support seasonal demand during peak periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Flexibility to cover weekend/evening shifts (1-2 days/month)