Job Description
Join CityConnect Solutions as a Full-Time Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy comprehensive paid training, competitive benefits, and growth opportunities in Philadelphia and New York. Our team-centric environment values your voice and invests in your professional development. No experience required – just bring your positive attitude and dedication to excellence!
Why Join Us?
- Industry-leading paid training program
- Clear career advancement pathways
- Comprehensive health benefits package
- Flexible scheduling options
- Recognition programs for top performers
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience is a plus but not required
- Valid US work authorization
- Philadelphia residency preferred for local roles