Job Description
Join our dynamic team as a Full-Time Customer Service Specialist with weekend flexibility! Houston Weekend Careers Inc. is seeking dedicated professionals to deliver exceptional client experiences during peak weekend hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for work-life balance. This role is perfect for individuals seeking stable full-time employment with adaptable scheduling. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, technical problems, and service complaints with efficiency
- Maintain detailed customer records and update CRM systems accurately
- Collaborate with cross-functional teams to escalate complex cases
- Meet and exceed weekly performance metrics for customer satisfaction
- Participate in weekend shift rotations (Friday-Sunday) with flexible scheduling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving skills and conflict resolution abilities
- Exceptional communication skills and patience under pressure
- Ability to work independently and as part of a team
- Weekend availability is mandatory with some weekday flexibility