Job Description
Join our award-winning team at Apex Solutions Group and transform your weekends into a rewarding career opportunity! We're seeking dedicated professionals for our exclusive weekend shift full-time roles in Charlotte, NC. This is your chance to build stability while enjoying a unique work-life balance with weekday freedom. As a customer service specialist, you'll be the cornerstone of our client success, delivering exceptional support while working Saturday/Sunday shifts with competitive benefits and growth opportunities.
Why Choose Apex Solutions?
• Industry-leading weekend shift premiums
• Comprehensive health/dental/vision plans
• 401(k) with company matching
• Career advancement pathways
• Modern hybrid work environment
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Resolve complex client issues with empathy and technical proficiency
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with weekday teams for seamless client handovers
- Proactively identify process improvement opportunities
- Meet/exceed performance metrics for response times and satisfaction
- Participate in weekend-specific training and development sessions
Qualifications
- Minimum 2 years of customer service or support experience
- Proven ability to work independently during non-traditional hours
- Strong technical aptitude with CRM and ticketing systems
- Excellent communication and conflict resolution skills
- Flexibility to work Saturday/Sunday shifts (6am-6pm)
- Associate degree or equivalent professional certification
- Proficiency in Microsoft Office and collaboration tools
- Background check and drug screening required