Job Description
Join TechConnect Solutions as a Full-Time Local Chat Support Specialist and become the frontline hero for our valued customers! We're seeking passionate communicators to deliver exceptional real-time assistance via chat platforms in Philadelphia and surrounding areas. This is your opportunity to launch a rewarding career in customer support with immediate start availability, competitive compensation, and growth opportunities within a dynamic tech company.
Enjoy a collaborative work environment, comprehensive training, and the chance to make a tangible impact on customer satisfaction while working locally in the Philadelphia area. If you thrive in fast-paced digital interactions and want to build a stable career path, apply today!
Responsibilities
- Provide prompt, accurate, and friendly customer support via live chat channels
- Resolve technical inquiries, billing issues, and product-related questions efficiently
- Document customer interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet or exceed performance metrics for response time and resolution rates
- Continuously update product knowledge to maintain expertise across service offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in customer service or technical support
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with chat platforms (Zendesk, Intercom, etc.) and CRM software
- Strong problem-solving skills and attention to detail
- Must be authorized to work in the United States