Job Description
Join TechConnect Solutions as a Full-Time Local Chat Support Specialist and become the digital face of our growing tech community. We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat platforms. This is your opportunity to launch a rewarding career in Indianapolis with immediate training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment focused on innovation and customer satisfaction. Apply today and start making a difference tomorrow!
Responsibilities
- Provide real-time technical support via chat for local clients in Indianapolis and Illinois
- Resolve software, hardware, and connectivity issues with empathy and efficiency
- Document all interactions in CRM systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate complex technical challenges
- Contribute to knowledge base articles and process improvement initiatives
- Monitor chat queues while maintaining fast response times (< 60 seconds)
- Train new team members on support protocols and tools
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience via chat or social media
- Proficiency with CRM tools (Zendesk, Salesforce) and troubleshooting software
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Basic knowledge of Windows/macOS and common productivity software
- Must reside within 50 miles of Indianapolis or Illinois for local support
- Available to work flexible shifts including weekends (training provided)