Job Description
Join TechConnect Solutions as a Full-Time Local Chat Support Specialist in Columbus, OH! We're seeking passionate communicators to deliver exceptional customer experiences through live chat channels. This role offers immediate start opportunities for dedicated individuals who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and career growth potential in our state-of-the-art downtown Columbus facility.
Responsibilities
- Provide real-time support to customers via live chat, resolving inquiries within 2 minutes
- Document interactions in CRM systems while maintaining detailed case histories
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities during customer interactions
- Adhere to SLA metrics for response time and resolution rates
- Participate in weekly training sessions on product updates and communication techniques
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in chat-based support
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask across 3-4 concurrent chat conversations
- Strong problem-solving skills with logical troubleshooting approach
- Reliable transportation to downtown Columbus office
- Flexible availability including evenings and weekends (10-20% schedule)