Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to provide instant assistance to local clients via live chat. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic environment where your problem-solving skills directly impact customer satisfaction.
Why LocalConnect? We pride ourselves on fostering a collaborative culture with growth opportunities, flexible scheduling, and cutting-edge technology. If you thrive in fast-paced settings and excel at digital communication, this is your chance to build a rewarding career in Columbus's thriving tech scene.
Responsibilities
- Deliver real-time technical support and troubleshooting via live chat for local business clients
- Maintain detailed documentation of customer interactions and resolution processes
- Collaborate with cross-functional teams to escalate complex technical issues
- Proactively identify opportunities to improve customer experience workflows
- Adhere to SLA standards with 95%+ customer satisfaction metrics
- Participate in weekly training sessions on product updates and support techniques
- Support after-hours rotational coverage as scheduled (1-2 evenings/weekends)
Qualifications
- 2+ years of customer support experience, preferably in chat-based environments
- Exceptional written communication skills with ability to convey technical concepts simply
- Proficiency with CRM software (Zendesk/Salesforce) and live chat platforms
- Strong problem-solving abilities with logical troubleshooting approach
- High school diploma; associate's degree in IT/business preferred
- Type 45+ WPM with accurate grammar and spelling
- Ability to multitask across 3-5 concurrent chat conversations
- Must reside within 30 miles of Columbus, OH for local on-site requirements