Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional remote customer service via our live chat platform. This role offers immediate start, comprehensive training, and career growth opportunities in a dynamic, work-from-anywhere environment. Perfect for detail-oriented individuals who thrive in fast-paced digital interactions and want to make a real impact on customer experiences.
Responsibilities
- Handle 40-50 daily customer inquiries via live chat with <90-second response times
- Resolve technical issues, billing questions, and product concerns using CRM systems
- Document all interactions and maintain detailed case histories in Salesforce
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in weekly training sessions on new products and protocols
- Meet KPIs for first-contact resolution and chat volume
Qualifications
- High school diploma; associate's degree preferred
- 1+ years experience in customer service or chat support
- Minimum 45 WPM typing speed with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication and conflict resolution skills
- Ability to multitask 5-7 chat conversations simultaneously
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings and weekends