Job Description
Join our award-winning customer service team as a Full-Time Remote Call Center Specialist in Virginia Beach! Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while delivering exceptional support to valued clients. We're seeking motivated individuals ready to grow their careers in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team leads to improve service protocols
- Participate in ongoing training for product updates and skill development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy