Job Description
Join TechSolutions Inc. as a Full-Time Remote Chat Support Specialist and become the voice of our brand! We're seeking exceptional communicators to deliver world-class customer service via live chat from the comfort of your home office. This is a fully remote position based in Austin, TX, offering competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment.
Why Join Us? Enjoy flexible scheduling, health benefits, and ongoing training while representing innovative products that impact millions. Be part of a supportive team that values work-life balance and professional development.
Responsibilities
- Provide real-time support via live chat, resolving customer inquiries within 2 minutes
- Document all interactions using Zendesk CRM with 99% accuracy
- Collaborate with Tier 2 support to troubleshoot complex technical issues
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly product training to maintain up-to-date knowledge
- Identify trends in customer feedback to improve service quality
- Adhere to SLA metrics for response time and resolution rate
Qualifications
- 2+ years of customer support experience, preferably in chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in CRM systems (Zendesk/Salesforce experience preferred)
- Ability to work independently with minimal supervision
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and quiet home office setup
- Must be located in Austin, TX area for occasional on-site meetings