Job Description
Join Urban Hospitality Group as a Full-Time Weekend Customer Service Specialist and become the heartbeat of our premium guest experience! We're seeking dynamic professionals who thrive in fast-paced environments and excel at creating memorable interactions. This unique role offers the flexibility of a weekend-focused schedule while delivering full-time benefits, including competitive compensation, health insurance, and career growth opportunities. Work Saturdays and Sundays with weekday flexibility to balance your lifestyle while making a tangible impact in Chicago's vibrant hospitality scene.
Our ideal candidate brings passion for service, exceptional communication skills, and the ability to adapt to evolving guest needs. You'll be part of a supportive team that values work-life balance and recognizes weekend contributors with premium incentives. If you're ready to turn weekends into your career advantage, apply now and discover how flexible scheduling can align with your personal and professional goals.
Responsibilities
- Deliver exceptional customer service through in-person, phone, and digital channels during weekend shifts
- Manage guest inquiries, resolve conflicts, and coordinate with internal departments to ensure seamless experiences
- Process transactions accurately while maintaining strict financial accountability
- Train and mentor part-time weekend staff to uphold service standards
- Implement weekend-specific operational procedures and inventory management
- Collaborate with weekday teams to maintain continuity of service quality
- Analyze weekend performance metrics and contribute to continuous improvement initiatives
Qualifications
- Minimum 2 years customer service experience in hospitality or retail
- Proven ability to work independently during high-traffic weekend periods
- Exceptional conflict resolution and multitasking abilities
- Flexibility to work Saturdays and Sundays with potential weekday availability
- Proficient in reservation systems and POS software
- Strong attention to detail in financial transactions and documentation
- Valid Illinois driver's license with clean driving record (for occasional errands)
- Ability to stand for extended periods and lift up to 25 lbs