Job Description
Join Coastal Hospitality Solutions as a Full-Time Weekend Customer Service Specialist and enjoy work-life balance with our exclusive weekend-only schedule! We're seeking energetic professionals to deliver exceptional guest experiences while working Saturdays and Sundays. This role offers competitive pay, comprehensive benefits, and opportunities for growth within our award-winning hospitality group. If you thrive in fast-paced environments and value your weekdays off, this is your dream career opportunity.
Responsibilities
- Deliver outstanding customer service to resort guests via phone, email, and in-person
- Manage reservation systems and process bookings with precision
- Resolve guest inquiries and complaints with professionalism
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed documentation of guest interactions and service metrics
- Train on resort amenities and local attractions to provide personalized recommendations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service experience
- Proven ability to work independently and as part of a team
- Excellent communication and conflict resolution skills
- Availability to work exclusively weekends (Sat/Sun) with flexible hours
- Proficiency in reservation software and Microsoft Office Suite
- Valid driver's license for occasional off-site errands