Job Description
Join our dynamic team as a Full-Time Weekend Customer Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during weekend shifts in Louisville, KY. This immediate-start role offers competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and excel at problem-solving, apply now to launch your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Train new team members on service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong communication and conflict resolution skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Basic technical troubleshooting knowledge
- Excellent time management and multitasking abilities
- Positive attitude and customer-first mindset