Job Description
Are you seeking a rewarding full-time opportunity that fits your lifestyle? Jacksonville Tech Solutions is looking for a dedicated Weekend Customer Support Specialist to join our expanding team. We pride ourselves on delivering exceptional service and offer a flexible schedule that allows you to enjoy your weekends off.
In this role, you will serve as the first point of contact for our valued clients, ensuring their technical needs are met with precision and empathy. If you are a proactive problem solver looking for stability and growth in the heart of Florida, we want to hear from you.
Responsibilities
- Provide high-quality technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot a variety of technical issues to ensure client satisfaction.
- Maintain accurate and detailed records of all customer interactions and issues.
- Collaborate with cross-functional teams to resolve complex escalations.
- Stay updated on product knowledge and provide training to new team members during the weekend shift.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or technical support.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during weekend shifts.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem-solving mindset with a customer-centric approach.